Problems can arise in any workplace and making sure they are dealt with fairly and consistently may

 require an investigation. A properly conducted investigation allows an employer to fully consider the

 matter and then make an informed decision on it.

Key points

An investigation is a fact-finding exercise to collect all the relevant information on a matter.

An investigator should be given clear guidance on what exactly they are required to investigate. 

Whenever possible the investigator should not be involved in the issue being investigated.

The investigator should gather and document what the issues of the matter are, consider what 

evidence may be available and relevant, and how it may be collected